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Tag: customer experience

Overlooked and Underserved: How the Travel Industry Neglects Disabled Travelers

A world map with objects on it: hat, sunglasses, toy plane, camera, notepad, smartphone.

Travel opens the door to discovery, adventure, and cultural connection. But for millions of disabled people — especially deaf travelers like myself — these experiences are often marked by exclusion, frustration, and second-class treatment. While hearing foreigners receive concierge-level support like multilingual signs, interpreters, and guides, deaf and disabled visitors are often left to fend for themselves. This glaring inequality is more than an inconvenience — it’s a civil rights issue.

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Why Do You Draw With Your Left Hand?

A light skinned left hand with a blue brush pen over a left handed notebook on a table with cherry design.

That’s the question I was asked by teachers when I was in elementary school. My class was tasked to paint a wall mural in the hall of a school for the deaf. Some teachers walked by as we painted. They were bothered that I used my left hand to paint and asked me why. My answer was simple: “I’m left handed.” What else to say? 🙂

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